CANATURE WATERGROUP
PRIVACY POLICY
The privacy and security of personal information is very important to Canature WaterGroup Inc. and its affiliates (“CWG”). It is CWG’s policy to protect and respect the privacy of personal information in accordance with applicable privacy laws. This Privacy Policy explains CWG’s privacy and security practices with respect to all personal information in the possession and control of CWG, and may be supplemented by specific policies, procedures, and practices.
Note to Residents of the European Union, Mexico and California: In order to comply with the requirements of applicable privacy laws, this Privacy Policy outlines the legal basis on which CWG processes your personal data (also referred to as personal information herein). Please see the relevant sections below for additional information as required by applicable laws.
Who Does This Policy Apply to?
This Privacy Policy applies to Canature WaterGroup Canada Inc., Canature WaterGroup USA Inc. and this website.
Why does CWG collect personal information?
CWG may collect personal information for the following purposes:
To administer, plan, and manage the relationship with individuals and to communicate with individuals;
To provide individuals with requested information, products, and/or services;
To better understand how CWG may improve its products and services, to develop and conduct its business and operations, and for other internal business purposes;
To provide individuals with information on current and future products and services or other developments with respect to CWG and its affiliates and partners (in accordance with Canada’s Anti-Spam Legislation – see below); and
To comply with applicable legal and regulatory requirements or to protect CWG’s legal rights and property;
(collectively, the “Authorized Purposes”).
The type of information that CWG may collect from individuals includes, for example, name, email address, address, phone number, and other information individuals choose to provide. Financial information is also collected by CWG’s service providers when you purchase products and services from CWG.
CWG may collect personal information for other purposes where it has a legal duty or right to do so or where CWG has a good faith belief that it is necessary to protect the property or rights of CWG.
CWG does not collect personal information for any other purposes, unless it has the consent of the individual to whom it relates.
How does CWG collect personal information?
CWG only collects personal information about an individual with the individual’s knowledge and consent. Generally, this means that CWG collects personal information directly from the individual to whom it relates, whether via CWG’s website, e-mail, telephone, fax, or in person. Occasionally, CWG may collect personal information from third party sources, but only with the knowledge and consent of the individual or where otherwise authorized by law.
Visitors to CWG’s website should also be aware that anonymous technical information may be collected by CWG as a result of a visit to CWG’s website. For example, this information may include the visitor’s IP address, browser type, operating system, domain name, access times and referring website addresses. CWG uses this anonymous technical information for purposes such as diagnosing problems with CWG’s servers, improving the operation and content of CWG’s websites and compiling aggregate and statistical information.
CWG will not attempt to link or match such anonymous technical information with any personally-identifiable information unless CWG has an individual’s consent, CWG (or its service providers) have detected or reasonably suspect any unlawful use of CWG’s services or a security breach, or CWG has a legal duty or right to do so.
CWG uses “cookies” on its website. “Cookies” are small text files placed on computers that can collect and store a variety of information. Permanent cookies are stored indefinitely on a user’s hard drive unless manually deleted, while temporary cookies are automatically deleted from the user’s browser upon logging out of a website. Web browsers typically allow users to disable permanent and/or temporary cookies.
Please note that CWG uses Google Analytics. For more information about how Google collects, uses, and processes data, please see: http://www.google.com/policies/privacy/partners/.
CWG also uses Square Space analytics on this website to collect personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
When does CWG use or disclose personal information?
CWG only uses or discloses personal information as reasonably required to facilitate the Authorized Purposes listed above.
In some cases, CWG may share personal information with third party service providers performing functions on CWG’s behalf, including, for example, vendors that provide information technology services or provide analytics or assessment services.
CWG does not otherwise use or disclose personal information unless CWG has an individual’s consent, CWG has a good faith belief that disclosure of the information is necessary to protect the rights or property of Company, or CWG has a legal duty or right to do so.
CWG does not rent, sell or trade customer lists or other personal information.
Consent – Is there a choice?
Individuals provide their consent to the collection, use, and disclosure of personal information by CWG when they provide their information to CWG or use its products or services.
Individuals can deny or withdraw their consent to CWG’s collection, use and disclosure of their personal information at any time upon reasonable notice, subject to any legal or contractual requirements. However, if consent is denied or withdrawn, CWG may not be able to provide certain products or services.
CWG and its affiliates may use personal information to inform individuals of current and/or new products or services or other developments that CWG or its affiliates or partners believe will be of interest to individuals in accordance with applicable laws including Canada’s Anti-Spam Legislation. Such communications may be made by way of telephone, text message, direct messaging, e-mail, fax or regular mail. Individuals provide their consent to CWG and its affiliates and partners contacting them in this manner when they use CWG’s products or services. Individuals may opt-out of receiving such communications by contacting CWG at the address below.
How does CWG protect the security of personal information?
CWG has in place reasonable policies, procedures and safeguards (including physical, technological and organizational measures) designed to protect the security of personal information under its control.
The protection of personal information is of paramount concern to CWG, and CWG is prepared to take appropriate and timely steps in the event of any incidents involving personal information in accordance with applicable privacy laws.
CWG makes every reasonable effort to ensure that personal information is accurate and complete. This may involve requesting further information or updates from individuals. CWG relies on individuals to notify CWG if there is a change to their personal information that may affect their relationship with CWG.
CWG retains personal information only as long as is reasonable to fulfill the purposes for which the information was collected, or for legal or business purposes.
Does CWG provide access to personal information?
CWG will provide individuals with access to the personal information CWG holds about them in accordance with applicable laws. CWG reserves the right to require that any request for access to personal information be made in writing. Generally, there is no cost for such access. However, CWG reserves the right to charge such costs on a case-by-case basis in accordance with applicable laws. The individual will be notified in advance if charges apply.
CWG will correct or amend the personal information in its files where it can be shown that the information is incorrect or incomplete.
Social Media
In our digital communications, you will find links to the social network on Facebook and Twitter. The links are indicated by the respective logo of the provider.
Clicking on the links opens the corresponding social media pages for which this Privacy Policy does not apply. For details of the applicable provisions, please refer to the respective Privacy Policies of each provider. You can find them under:
Facebook: http://www.facebook.com/policy.php
Linked In: https://www.linkedin.com/legal/privacy-policy
Storage and Processing
CWG will store the personal information on its internal servers and/or with its services providers.
CWG’s service providers may store and/or process personal information outside of Canada (including in the United States of America and Mexico). When information is stored or processed outside of Canada, it may be subject to the laws of and be accessible by legal authorities in such other jurisdictions. CWG has taken appropriate technical, organizational, and legal steps to secure this information.
Contact CWG
For further information about CWG’s privacy practices, to make a request for access to personal information to exercise any other rights outlined in this Privacy Policy, please contact CWG’s Privacy Officer at the following address:
Jill Clark
Director of Marketing
Email: jill.clark@canaturewg.com
The foregoing policy is effective as of June 2020 CWG reserves the right to change this Privacy Policy at any time in accordance with applicable laws – please check our website for updates to this Privacy Policy.
Additional Information For Residents of European Union
The following information is provided for European users who may access CWG’s websites. However, please note that CWG does not do business in and generally does not collect information from residents of the European Union except incidentally as part of their website visits.
The European General Data Protection Regulation (GDPR) sets out obligations and rights with respect to the personal data of residents of the European Union. CWG is committed to ensuring that it complies with the requirements of the GDPR. As such, this section outlines additional information relevant to residents of the European Union only. Please see the remainder of CWG’s Privacy Policy for more information on our privacy practices.
Your Rights relating to your Personal Data
Subject to some exceptions, the GDPR provides you with the following rights:
a. Right of access: You have the right to information about whether and why we process your personal data and related information (for example, what personal data we are processing).
b. Right of rectification: You have the right to correct any inaccurate or incomplete personal data that we hold about you.
c. Right to erasure: You have the right to ask us to delete personal data that we hold about you.
d. Right to restrict or object to processing: You have the right to ask us to limit or stop our processing of your personal data in certain cases (for example, if the personal data we are processing about you is inaccurate or is for direct marketing purposes).
e. Right to data portability: You have the right to ask us for a copy of personal data we hold about you and to transfer such data to another entity.
f. Right to complain: We encourage you to contact us at the contact information above if you have any questions or concerns with our personal data practices. However, you also have the right to complain to regulatory authorities in your jurisdiction. Please contact us at the contact information below if you need information about the appropriate authority.
You may exercise these rights or find out more about these rights by contacting CWG at the contact information listed above.
Retention and Storage of Personal Data
CWG is based in Canada and processes personal data in Canada. The European Commission recognizes Canada as providing an adequate level of protection for personal data. CWG’s service providers may process your personal information outside of Canada (please see above). When your information is processed outside of the European Union, it may be subject to the laws of and be accessible by legal authorities in such other jurisdictions. CWG has taken appropriate technical, organizational, and legal steps to secure this information.
Additional Information For Residents of mexico
The Ley Federal de Protección de Datos Personales en Posesión de Particulares (Federal Law for the Protection of Personal Data Held by Private Entities) and its associated regulations (Mexico Federal Privacy Law) sets out obligations and rights with respect to personal data of Mexican residents. CWG is committed to ensuring that it complies with the requirements of the Mexico Federal Privacy Law. As such, this section outlines additional information relevant only to individuals accessing our services in Mexico. Please see the remainder of CWG’s Privacy Policy for more information on our privacy practices.
Your Rights relating to your Personal Data
In accordance with the Mexico Federal Privacy Law, you have, at all times, the right to access, rectify and cancel your personal data, as well as to oppose the treatment thereof or to revoke your consent (ARCO Rights), through the procedures we have implemented for this purpose.
To exercise your ARCO rights, please contact CWG’s Privacy Officer at the address set out above.
International Transfer
CWG is based in Canada and processes personal data in Canada. CWG’s service providers may process your personal information outside of Canada (please see above). When your information is processed outside of Mexico, it may be subject to the laws of and be accessible by legal authorities in such other jurisdictions. CWG has taken appropriate technical, organizational, and legal steps to secure this information.
Additional Information For Residents of California
The California Consumer Protection Act of 2018 (CCPA) sets out obligations and rights with respect to the personal information of California consumers. CWG is committed to ensuring that it complies with the requirements of the CCPA. As such, this section outlines additional information relevant only to individual’s accessing our services in California. Please see the remainder of CWG’s Privacy Policy for more information on our privacy practices.
Your Rights relating to personal information
Subject to some exceptions, the CCPA provides you with the following rights:
a. The right to know: You have the right to request that CWG disclose what personal information is collected, used, shared or sold, both as to the categories and specific pieces of personal information.
b. The right to opt-out: You have the right to say “no” to the sale of your personal information. Please note that CWG does not sell or trade personal information.
c. The right to delete: You have the right to request the deletion of your personal information held by CWG and by extension CWG’s service providers.
d. The right to non-discrimination: CWG is prohibited from discriminating against you in terms of price or service if you choose to exercise a privacy right under the CCPA.
Categories of personal information CWG collects
CWG has collected the following categories of personal information in the last twelve (12) months:
Categories & Examples:
Identifiers - real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifier.
Personal - information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) - name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Commercial information - Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Internet or other electronic activity information - Browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement.
Geolocation data - Physical location, generally.
Professional or employment-related information - Current or past job history or performance evaluations.
Education information professional or employment-related information - education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.Current or past job history or performance evaluations.
Inferences drawn from other personal information Education information - Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
Categories of personal information CWG has disclosed for business purposes
CWG has disclosed the following categories of personal information for business purposes in the last twelve (12) months:
Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider.
CWG does not sell personal information.